Call Centre
Developments in the Call Centre Industry
Over the past ten years, there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s.
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Grumpy Old Men: The Official Handbook
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(Audible.com)
For years they thought it was just them. Irritated and tormented by everything around them from call centres to nose studs, from speed bumps to ring tones....
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Flexible & Virtual Working
Covers all the key aspects of flexible and virtual working, from teleworking and telecommuting to groupware and virtual call centres.
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European Journal of Work and Organizational Psychology. [Number] 4
![European Journal of Work and Organizational Psychology. [Number] 4](http://images.internet-callcentre.com/ebooks/w115/european-journal-of-work-and-org-241862.jpg)
This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualification.
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Meaning of Work in the New Economy
This book records, analyses and attempts to understand the multiple levels of meaning which people attach to work today, and the role which work plays in peoples lives.
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The Biz
This could be a senior executive in a bank, a department manager in a retail store, a middle manager in a government agency or a team leader in a charity. It could be a foreman on a building site or a supervisor in a call centre.
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